IT Consulting for Ventura & Los Angeles County

System Maintenance

Periodic Preventative Maintenance, Regularly Scheduled On-Site Service,
Automated Remote Monitoring and Expedited On-Call Emergency Service

Compass Consulting’s Comprehensive Network Support Program provides a structured, complete-care program for business computer networks – and at a manageable, fixed-cost monthly charge. The four components of the program will ensure optimal network and workstation performance and reliability.

Program Components
• The Periodic Preventative Maintenance component proactively addresses critical network functions, such as network and broadband performance, security and intrusion detection, disk storage usage, backup system reliability, disaster recovery, software and driver updates, and physical cleaning of essential network hardware. The goal of this component is to prevent problems before they happen, increasing up-time and protecting against costly disasters.

• The Regularly Scheduled On-Site Service visits ensure the client that a qualified Compass Consulting network engineer will be on-site at a pre-scheduled day and time to address any non-critical network or workstation action items. The frequency and length of this visit is determined in advance with input from both the client and Compass Consulting engineers. Adjustments to the schedule can be made during the periodic review process.

• Automated Remote Monitoring is a crucial component of the program. Our Remote Systems Management Software is constantly monitoring the status of critical network functions, such as performance, disk space usage, backup status, security, and more. Automated e-mail alerts are sent to our network engineers whenever mission-critical functions are degraded or suspect. This proactive service means you are not waiting for a problem to happen… because we are fixing the problems before they happen. This service is included as a benefit of the Comprehensive Network Support Program -- at no extra charge.

• Expedited On-Call Emergency Service guarantees the client that one of our network engineers will be on-site within a pre-defined time period when an emergency or system down call is made. And it’s easy to contact our engineers -- simply send a brief e-mail message to our on-call service email address an a company representative will return your call immediately and advise you as to the status of a network engineer’s arrival time. 2-hour, 4-hour, and first call next-business day service intervals are available.

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